Shipping/Service Policies
Shipping Policy Overview
At Najaf Traders, customer satisfaction is our priority. We are committed to processing and delivering your orders in a safe, secure, and timely manner. This Shipping Policy explains how orders are processed, dispatched, and delivered, along with important information regarding payment, shipping charges, estimated delivery times, and customer responsibilities.
Order Processing
- All orders are processed after payment confirmation.
- Orders are usually prepared within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
Payment Policy
Currently, Cash on Delivery (COD) is not available.
We accept 100% advance payment for all orders. Your order will only be processed after the payment has been successfully received and verified.
Order Dispatch
Once your payment is confirmed, your order will be packed and dispatched through our delivery partner.
A confirmation message will be shared after your order has been dispatched.
Delivery Time
Estimated delivery time:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
Delivery times may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
Shipping charges depend on the delivery location and order size.
The final shipping cost will be communicated before confirming your order.
Order Tracking
If tracking is available, the tracking number will be shared after dispatch so you can monitor your shipment.
Delivery Delays
Unexpected delays may occur due to:
- Public holidays
- Bad weather
- Courier service issues
- Remote delivery locations
We appreciate your patience in such situations.
Incorrect Shipping Information
Please make sure your shipping address and contact number are correct.
Najaf Traders is not responsible for delays caused by incorrect customer information.
Damaged or Missing Orders
If you receive a damaged parcel or there is any issue with your order, please contact us within 24 hours of receiving the package.
8. Contact Us
If you have any questions regarding shipping, please contact us:
📞 Phone:+92-300-4381214
📧 Email: [email protected]