FAQs
Frequently Asked Questions (FAQs) - Najaf Traders
Find answers to common questions about our embroidery threads, sewing supplies, ordering process, and store policies below to help you shop with confidenc
1. General & Products
What types of products are available at Najaf Traders?
We offer high-quality embroidery threads, sewing threads, woolen threads, metallic threads, needles, crafting tools, and various tailoring and craft supplies.
Do you accept bulk or wholesale orders?
Yes, we cater to both retail and wholesale customers. For bulk inquiries and special pricing, please contact us directly via our Contact Us page or WhatsApp.
Are the thread colors shown on the website accurate?
We strive to display product shades as accurately as possible. However, slight variations may occur due to differences in screen settings and displays.
2. Orders & Payment
How can I place an order?
Browse our store, select your desired items, choose the quantity, click “Add to Cart”, and complete the form on the Checkout page to finalize your order.
What payment methods do you accept?
We accept Cash on Delivery (COD), EasyPaisa, JazzCash, and direct bank transfers.
Can I modify or cancel my order after placing it?
You can request changes or cancellations before your order is dispatched by reaching out to our customer support. Once shipped, orders cannot be canceled.
3. Shipping & Delivery
How long does delivery take?
Standard delivery usually takes 3 to 5 working days. Orders within major cities typically arrive in 2 to 3 working days.
What are the shipping charges?
Shipping fees depend on your delivery location and parcel weight. The final cost will be calculated automatically at checkout.
How do I track my order?
Once your package is dispatched, we will send you a tracking number via email and SMS so you can monitor its progress online.
4. Returns & Exchange
What should I do if I receive a damaged or incorrect item?
Please notify our support team on WhatsApp or email within 48 hours of delivery, along with photo or video proof, and we will issue a replacement.
What is your return or exchange policy?
Items can be exchanged within 7 days of delivery, provided they are unused, unopened, and in their original packaging.